6 Communications Tips
1. Know your customers pain and know their problems.
Examples: market conditions, past purchasing experiences
2. Know your dialogues.
If you want to be good on the phones you have to practice!
When you know what to say and how to say it, you can be more in tune to your customers’ needs.
Check out one of the Sales Edge events for a 3-day boot camp that will give you an unstoppable lead conversion script and bulletproof listing presentation.
3. Get to the point!
Example “I’m calling today to schedule an appointment…”
Give two options for setting a time.
4. Stand up when you are making calls!
Your body controls your tonality and your emotional state.
5. On the phone = 20% effective sensory communication
Remember that when you talk you are only engaging in one sense out of five.
Speaking clearly is important.
6. Get the fear out of the way with these 3 questions:
What’s the worst case scenario?
What’s the most likely scenario?
What’s the best case scenario?
In addition to getting better on the phones, you also have to make sure you have the best environment possible for making calls.