Editor’s Note: One of our incredible super-coaches, Yvonne Arnold from Corona, CA, recently shared with me a video message she’d sent to all her coaching members, and it really did a great job of capturing the topsy-turvy, unpredictable real estate climate we’re in right now. I think it’s a message every agent needs to hear – even if it doesn’t apply to you today, it might tomorrow – so I asked her to translate this important information into today’s guest blog. I hope you enjoy and share it with someone else who also needs to hear it! –Tom

By Yvonne Arnold
What happens when people grow accustomed to having everything go their way?
They don’t like when it doesn’t.
That’s the challenge we’re facing right now, folks…
Things have been good for a long time, and people are accustomed to getting what they want.
But real estate is in a sensitive spot right now. Agents all over the U.S. are battling challenging transactions, having to dig in and problem-solve, and hold deals together.
Here’s what it boils down to: Any disruption is shaking things up because it’s different from what consumers are used to.
So, no… It’s not just you.
And it’s not any specific market. We’re hearing stories like this from all over the map.
I’ve got three tips for you to combat this phenomenon and overcome it. Let’s go!
 

Changing Market Tip No. 1: Grow Thicker Skin

Look, I get it… It’s easier to tell someone to grow thicker skin than it is to actually do it.
That said, you need to grow thicker skin.
Here’s how I suggest you look at the situation…
You can’t take it personally when consumers aren’t happy because they aren’t as dialed in as you are… So it’s up to you to set correct expectations and make them understand that we’re in a turbulent market right now. And when they do get upset, shake it off and move on.
Here’s another, even more important point to keep in mind: You get paid to solve problems. If you didn’t have any problems, you wouldn’t be making any money. Embrace that role… don’t resist it.