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FAQs

What happens to remaining calls when I renew?

Upon renewal, any remaining calls from your previous contract will be moved to your new contract. You’ll need to use them wi… Read More
What happens to remaining calls when I renew?

How can I keep track of my remaining coaching calls?

While coaches have specific tools to monitor this, you can always ask your coach about your remaining calls and fulfillment dates. Read More
How can I keep track of my remaining coaching calls?

How can I get help if I have issues with my contract?

For any questions or concerns, you can reach out to our team via email for assistance. Read More
How can I get help if I have issues with my contract?

What happens if I transfer from another coach and I’ve had multiple holds?

If you’ve had multiple holds, you’ll be given a 3-month period to complete your remaining coaching calls and/or renew… Read More
What happens if I transfer from another coach and I’ve had multiple holds?

What if I’ve had multiple contracts in the past?

If you are renewing and your current contract is at a grandfathered rate, that rate will be honored as long as there’s no ga… Read More
What if I’ve had multiple contracts in the past?

Can I pause my coaching sessions?

While we don’t encourage putting your contract on hold, our Client Care team will work closely with you to decide on hold pe… Read More
Can I pause my coaching sessions?
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Can I attend events during the 90-day grace period?

No, you won’t be able to attend events at your member rate during the 90-day grace period. However, you can purchase a ticke… Read More
Can I attend events during the 90-day grace period?

Can I access materials during the 90-day grace period after my contract ends?

No, you will only be able to access your coaching sessions through illūm. You will have 90 days to complete any unused coaching se… Read More
Can I access materials during the 90-day grace period after my contract ends?

Will my previous rate be honored if I renew my contract?

Your previous rate will be honored as long as your contract remains active and you renew at the same level or higher. If you downg… Read More
Will my previous rate be honored if I renew my contract?

What benefits do I lose if I don’t renew?

1 Day Post-Expiration Coaching members lose access to: All video and resource content (unless purchased separately, or available t… Read More
What benefits do I lose if I don’t renew?

Can I use extra calls from my previous contract?

Yes, you can use extra calls during the first six months of your renewed contract. After that, you’ll lose access to those e… Read More
Can I use extra calls from my previous contract?

What happens if I exceed the 12-month period?

After 12 months, you’ll need to renew your contract. You may experience a lapse in coaching if you extend beyond this time. Read More
What happens if I exceed the 12-month period?

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