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FAQs

What if I’ve had multiple contracts in the past?

If you are renewing and your current contract is at a grandfathered rate, that rate will be honored as long as there’s no ga… Read More
What if I’ve had multiple contracts in the past?

Can I pause my coaching sessions?

While we don’t encourage putting your contract on hold, our Client Care team will work closely with you to decide on hold pe… Read More
Can I pause my coaching sessions?

Can I attend events during the 90-day grace period?

No, you won’t be able to attend events at your member rate during the 90-day grace period. However, you can purchase a ticke… Read More
Can I attend events during the 90-day grace period?

Can I access materials during the 90-day grace period after my contract ends?

No, you will only be able to access your coaching sessions through illūm. You will have 90 days to complete any unused coaching se… Read More
Can I access materials during the 90-day grace period after my contract ends?

Will my previous rate be honored if I renew my contract?

Your previous rate will be honored as long as your contract remains active and you renew at the same level or higher. If you downg… Read More
Will my previous rate be honored if I renew my contract?

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