How to Build Rapport in Under 60 Seconds With Anyone

1. Listen to how they answer

It isn’t just the words they are saying; it is how the words are being said.

2. Mirror or mimic

Think about the way people speak and do your best to match their speaking style.

Essentially, you are showing the customer that your comfortable your own skin.

You are so comfortable that you can match their communication style and make them feel more comfortable.

Here are some things to consider when mirroring:


Words and patterns


Rate of speech

Emotional state