On today’s Team Builders, I’m excited to continue my conversation with Lisa Chinatti and Tom Toole, talking all things recruiting, retention, culture building and more.
In part two, we cover:
- How to systematize retention
- Tips for responding to adversity
- Culture and community building
- Creating agents who aren’t “portal-reliant”
And much more!
In this episode, we discuss…
0:58 – Recruiting based on values
5:12 – Honest tips on retention
7:27 – How Tom systematized his retention process
10:20 – One component you can’t scale
14:25 – Crisis management: How Tom responded when half his team left
16:15 – “You can’t correct people in a public setting”
17:35 – How culture differs from community building
19:20 – Building and maintaining culture across multiple office locations
19:58 – THIS is what culture and community is all about
21:13 – The most important things to think about in the next 3 years
26:35 – Contribution is key to getting more agent-to-agent referrals
