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Recruiting & Retention Lessons Learned the Hard Way (Part 1 of 2)

“They don’t leave the company. They leave the leader.”

Lisa Chinatti shared these honest words of wisdom on today’s episode of Team Builders. And she would know. Both she and Tom Toole have endured the pain of losing a large portion of their sales teams at one point in their careers, but they’ve each learned from that experience and emerged stronger as a result.

I’m excited to welcome both Lisa and Tom to Team Builders for an honest conversation about all things recruiting, retention, and finding that delicate balance that keeps people happy and on your team.

They had so much valuable insight to share, this is just part 1 of 2. Don’t miss it!


In this episode, we discuss…

0:52 – Lisa Chinatti introduction

1:58 – Who is Tom Toole?

2:44 – Lessons learned from losing half your sales team

5:41 – Is fear of upholding standards preventing more growth?

8:28 – Communication is complicated

10:09 – How to communicate in different modalities

11:45 – Understanding why recruiting is just like lead gen

15:23 – How big is your recruiting department?

18:03 – Breaking down recruiting goals

21:35 – Where retention plays into the big picture