How are you stepping up and showing up for your clients during this time?
It’s important to always remain calm during this pandemic and start implementing pivotal actions that will maintain your business during this pandemic and help you hit the ground running after the Coronavius.
In today’s episode of the Tom Ferry Podcast Experience, I had the opportunity to talk with the CEO of Williston Financial Group, Steve Ozonian.
Steve has many years of experience in the real estate industry, from being CEO of Coldwell Banker and Realtor.com, and he shared so many golden nuggets on what steps you need to be doing NOW so you can deliver the best service and information to your clients.
Today’s market and world is about innovating and adapting to the constant changes. It’s up to you as the agent that steps up to create new ways to bring efficiency, and we cover this and more in the episode.
Steve also shares his thoughts of the market and why he thinks agents have an opportunity to step things up as we emerge from this massive disruption.
Listen to today’s episode, so you can start creating critical and positive changes to your business!
In this episode we talk about…
2:43 – Steve Ozonian shares about being CEO of Coldwell Banker and changes in the real estate industry
8:42 – Steve talks about his time with Realtor.com and his vast experience in the market
16:16 – Listen to why it’s important to push to have online remote notary offices
18:14 – Steve shares the biggest mistakes people are making during the pandemic
20:08 – “The real estate space has been evolutionary instead of revolutionary.”
22:30 – Is your game on and how are you showing up to the consumer?
24:35 – It’s your responsibility to step up and clearly understand what you’re up against when you’re in a seasonal and cyclical business that once in a while has major hits
28:03 – Steve shares the actions you NEED to act on to hit the ground running after the coronavirus pandemic
30:40 – We need to be very careful about phishing and controlling where the money goes
31:25 – It’s up to the Realtor community to get updated
32:15 – Steve weighs in on how scary he believes this dilemma really is
33:32 – How to gain a new “degree of separation” in your business
36:03 – Creating a video “repository” with your team, lenders and other partners and vendors
42:10 – Why can’t you buy a house in 7 minutes like you can a Tesla?
44:46 – We’ve already started to move toward desktop appraisals – and other efficiencies that may result from the age of COVID
47:32 – Predicting the pandemic’s impact on the number of real estate professionals actively practicing real estate
48:52 – Why top agents view a downturn in the market as an opportunity to gain market share
51:00 – What NAR research shows buyers and sellers plan to do After-COVID
52:57 – Steve’s closing thoughts based on his years of experience in the industry
54:06 – Why Steve thinks we have an opportunity to step things up a level