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FAQ Category: Contract Renewals

FAQ Category: Contract Renewals

What happens to remaining calls when I renew?

Upon renewal, any remaining calls from your previous contract will be moved to your new contract. You’ll need to use them within the first six months of the new contract.

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How can I keep track of my remaining coaching calls?

While coaches have specific tools to monitor this, you can always ask your coach about your remaining calls and fulfillment dates.

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How can I get help if I have issues with my contract?

For any questions or concerns, you can reach out to our team via email for assistance.

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What happens if I transfer from another coach and I’ve had multiple holds?

If you’ve had multiple holds, you’ll be given a 3-month period to complete your remaining coaching calls and/or renew your contract.

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What if I’ve had multiple contracts in the past?

If you are renewing and your current contract is at a grandfathered rate, that rate will be honored as long as there’s no gap in your coaching sessions.

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Can I pause my coaching sessions?

While we don’t encourage putting your contract on hold, our Client Care team will work closely with you to decide on hold periods if absolutely necessary.

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Can I attend events during the 90-day grace period?

No, you won’t be able to attend events at your member rate during the 90-day grace period. However, you can purchase a ticket at the current rack rate.

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Can I access materials during the 90-day grace period after my contract ends?

No, you will only be able to access your coaching sessions through illūm. You will have 90 days to complete any unused coaching sessions. Other resources like Facebook group access and OnDemand will be blocked immediately. At the end of your…

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