An Important Study Have you heard of Dr. Albert Mehrabian the psychology professor at UCLA? He did some very impressive work on how we communicate with others. He breaks down the messages we send in the following percentages: 7%: Words Your words…

6 Communications Tips 1. Know your customers pain and know their problems. Examples: market conditions, past purchasing experiences 2. Know your dialogues. If you want to be good on the phones you have to practice! When you know what to say and how…