Career Opportunities

Receptionist

Summary

The Receptionist acts as the first point of contact for clients, outside visitors, vendors, etc. Promptly and courteously greets vendors, customers, job applicants and other visitors to the office; accurately performs administrative duties as required.

Primary Responsibilities

1. Professionally and courteously answers multi-line telephone system; determines purpose of callers, and forwards calls to appropriate personnel or department.
2. Maintains a friendly and helpful demeanor and welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
3. Accurately answers questions about organization and provides callers with address, directions, and other information.
4. Provides prompt and accurate assistance with website / webinar inquiries.
5. Maintains visitor sign-in log.
6. Submits maintenance requests.
7. Stocks and maintains inventory of coffee supplies and may reconcile monthly bill; executes weekly refrigerator clean out.
8. Signs for incoming and outgoing packages; routes to appropriate party.
9. Processes company office supply orders.
10. Performs other clerical duties as needed such as filing, making labels, photocopying, collating, basic CRM data maintenance.
11. Maintains an acceptable attendance and on-time reporting record: no more than three unplanned absences, tardy clock-ins or early clock-outs per month.
12. Maintains compliance with company policies, practices and procedures.
13. Participates in proactive efforts to achieve departmental and company goals.
14. Works effectively and communicates clearly with other employees.
15. Handles changing deadlines and priorities.
16. Reviews work for accuracy, completeness and proper authority.
17. Other duties as assigned

Supervisory Responsibilities
This position has no direct supervisory responsibility.

Education and/or Experience
High School diploma or equivalent; or 1-2 years’ relevant experience and/or training; equivalent combination of education and experience.

Other Skills and Abilities
• Strong customer service and creative problem solving expertise
• Strong verbal communication skills

Language Skills
Fluent spoken-English language skills. Ability to read and interpret documents such as technical procedures, operating and maintenance instructions, and procedure manuals. Ability to write clear and legible memos, compose appropriate business emails.

Computer Skills
Proficient in Microsoft Outlook, Word and Excel. Some familiarity with Facebook and Salesforce.com or other CRM experience, a plus.

Planning and Organization
Demonstrates flexibility in responding to changes in assignment and job responsibility in a dynamic environment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

This is sedentary work which requires the following physical activities: reaching, sitting, lifting (≤25 pounds), finger dexterity, grasping, feeling, repetitive motions, talking, hearing and visual acuity.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation.

The office work environment is usually quiet, but can be boisterous. Attire is business casual.

Travel
None

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Tom Ferry participates in E-Verify.
Tom Ferry  is an EEO.
All offers are contingent upon successful completion of background check and drug testing.

Please review all position details before applying to TomFerry.

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