Career Opportunities

Operations Coordinator

The Operations Coordinator is responsible for performing operations-related duties on a professional level. This position carries out responsibilities in, but not limited to:

  • Contributes operational information and recommendations to strategic plans and reviews; prepares and completes action plans; implements production, productivity, quality and customer-service standards; resolves problems; completes audits; identifies trends; coordinates delivery across departments of projects.
  • Works indirectly with COO, VP of Operations, and relevant department heads on other departmental projects. Supports back-office and company-wide training programs, reinforcing tech and operations infrastructure between departments to ensure consistency and quality standards are met.
  • Works closely with the management team to develop, implement, enforce and evaluate processes and procedures and ensure all are operationally functional.
  • Collaborates with other departmental and cross-departmental team members to analyze and solve problems and to ensure seamless business integration, reinforce implantation, coordinated feedback loops, and continuous improvement cycles.
  • Documents, plans, and organizes processes and tools that will maintain data integrity, and increase productivity.
  • Raises and tracks issues and conflicts, removes barriers, resolves issues of medium complexity involving stakeholders and escalates to appropriate level when required.
  • Makes important policy, planning, and strategy recommendations.

Responsibilities

  1. Support a variety of operations initiatives across departments. 
  2. Participate in project design meetings and propose improvements if necessary
  3. Evaluate potential problems and technical hitches and develop solutions
  4. Supervise current projects and coordinate all team members to keep workflow on track
  5. Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails
  6. Evaluate potential problems and technical hitches and develop solutions

Education and/or Experience

Bachelor’s Degree; or three to five years’ relevant experience and/or training; equivalent combination of education and experience.

Other Skills and Abilities

Experience with project management tools and/or documentation management programs; have the ability to multitask, prioritize, and manage time effectively; have the ability to manage multiple priorities and aggressive timelines; must possess excellent follow-up skills, attention to details even under pressure, and ensure stakeholder views are managed towards the best solution.

  • Analytical and demonstrated ability to extract key business insights through data analysis
  • Ability to explain data so a listener understands the significance
  • Intellectually curious and strategic thinker
  • Team player and works well collaboratively with other teams
  • Maintains compliance with company policies, practices and procedures
  • Participates in proactive efforts to achieve departmental and company goals
  • Must be able to work independently with the ability to juggle priorities and manage time to effectively meet deadlines
  • Works effectively and communicates clearly with other employees
  • Reviews employees’ and own work for accuracy, completeness and proper authority
  • Organized and efficient in daily tasks
  • Creative problem solver

Computer Skills

Strong working knowledge of Microsoft Office applications, including intermediate to advanced skills with Excel. Working experience with project management tools/software. Intermediate to advanced knowledge of Salesforce.

Please review all position details before applying to TomFerry.

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