If there’s a silver lining to everything that’s going on right now – especially for those of us under “no gatherings” orders – I think it’s that we’re all realizing how wonderful and essential it is to interact with the human beings in our lives on a regular basis.

It reminds me of something I’ve been stressing even before this pandemic outbreak: The importance of bringing humanity back to the business.

Yesterday we had a roundtable Zoom session in our private Facebook Group with myself, Coach Bill Pipes, and two Rockstar agents and coaching members – Tom Toole III from Philadelphia and Candace Decker from Cape Coral, FL.

One of the things Candace mentioned inspired what I want to share with you in today’s blog. She said:

“Now more than ever, rapport is everything.”

It’s so true. So here are seven ways to build rapport and bring more humanity to what you do. Because right now, it’s more important than any time ever before!

Before we get to that first point, I wanted to make sure you’d heard about our short-term Pivot program introduced earlier this week. If you’re not clear about what you should be doing during these times or simply need more direction and assistance, we’re here to help. Check out all the details right here.

Bringing Humanity Back – With Yourself!

It’s easy for emotions to run high right now, where one minute you’re calm and lion-like and an hour later you’re feeling stressed out and worried.

Candace said she makes a point of “checking in with herself” several times every day. She and some friends have also created an accountability group about it, where they can check on each other and talk if needed.

Finally, she said she’s identified some “go-to” resources she knows will re-focus her and get her back in the right mindset. Not to pat myself on the back, but one of them was last week’s webinar where Steve Harney and David Childers from Keeping Current Matters shared so many valuable current statistics.

So… follow Candace’s lead and build in little check points to ensure you’re in the right mindset throughout your day. Connect with friends or colleagues who can get you back on track when you slip, and make sure to have some resources that will ground you and put things in perspective.


Bringing Humanity Back – With Your Local Business Community

Want to hear a startling statistic?

99.7 percent of all U.S. based businesses are classified as “small businesses” with annual revenue under $10 million.


That’s a lot!

And many of those small business owners are likely hurting right now.

As I write this blog on Wednesday, the U.S. Congress is finalizing a stimulus package to assist people through this coronavirus crisis. Governments around the globe are doing the same thing.

So here’s what I’d like you to do… Call your bank and coordinate some sort of live video (Zoom, Facebook Live, etc.) where your banker could do a live Q&A session for the small business owners in your area. Many of them are going to need small business assistance loans, and if you’re the one taking the reins on this project, you’re going to emerge from this as a local hero.

Call your bank today to help your fellow small business owners survive through this ordeal!